Our Approach

Interactive Style

We’ve found that the most memorable and enjoyable training experiences are interactive. Interactivity provides delegates with something to engage with. Without engagement, a training course can become dry and boring, leading the mind to switch off and disconnect. If that happens, the training isn’t effective! When possible we try to engage delegates – with questions, discussion, quizzes and other tools. Engagement keeps the mind active and involved, and delegates remember the subject matter much more easily.


“Peter is very calm, precise, and has the patience of a Saint. His explanations are spot on, and any question asked will be answered, if possible.”

- a delegate on a Java EE course, 2 Feb 2011

The bottom line: we’re here to help you and/or your staff. If we can be of help, that’s rewarding to us. Just because we may know more about the subject at hand doesn’t mean we’re any ‘better’ than others. We strive for a helpful and supportive learning environment where it really doesn’t matter who knows more about this or that. The important thing is that we’re all here to learn (including us) and to gain the most we can from the training course. In our experience, people learn best in a relaxing, non-judgmental environment where experimentation is encouraged.

Demystifying IT using Plain English

“Diagrams and everyday examples helped illustrate.”

- a delegate on a Java EE course, 2 Feb 2011

Isn’t the world of IT complex enough? There’s no point in complicated explanations making things worse! We try to distil technologies down to their essence, giving delegates a clear mental model or picture. Only once this is done can the details (commands, features, procedures) be understood: there is now a framework upon which to place them.

Everyday analogies help. They enable new concepts to be explained in terms of everyday objects people already understand. Occasionally we’ll go further with a practical explanation using physical objects (and even people) in order to help delegates ‘get’ the concept at hand.

Practical, Hands-On Lab Exercises

“The instructor always got us to take an exercise after each lesson which helped.”

- a delegate on a Solaris Administration course, 12 Dec 2010

“Tell me and I will forget. Show me and I will remember. Involve me and I will understand.”

- Xun Zi

Good Lab Exercises are vital. First, they reinforce the concepts taught using practical experience. Second, and perhaps more importantly, they guide people beyond any internal resistance (‘I can’t do this’) to working with a new technology. Once you’ve configured or programmed X, you know you can do it in the workplace, because you’ve already achieved it in the classroom. There’s no substitute.

“Lots of practical work, wasn't just sitting down listening but was actually using what was being taught. Instructor also answered any questions we had, even if it wasn't in the course book. He was very helpful.”

a delegate on a Solaris Administration course, 12 Dec 2010

Real Problem Solving

“Excellent. Walked through issues and was able to solve issues as they occur in the real world.”

a delegate on an Apache Tomcat administration course, 7 Apr 2011

In IT things often go wrong. When this happens in a training course it’s great! First, a problem engages people – it brings the course alive. Second, it provides an opportunity to explore together and practice problem-solving. It also gives delegates permission to get things wrong, knowing that there is a way to recover.


“Enjoyed the instructor. He was relaxed and confident. He worked to meet our needs and was flexible. He had a good background in his subject and so was able to deviate to give us more background where necessary.”

a delegate from the University of Limerick (www.mic.ul.ie), 22 Feb 2010

Every class is different. Each brings attendees with a different range of backgrounds and experience. If the course blindly follows a set schedule, attendees may find they are either left behind or that the course progresses too slowly for them.

We try to guage attendees understanding and asjust pace and detail accordingly. There’s no point in delving into great detail if half the class hasn’t understood the basics. Also, sometimes there are more experienced users in the class. For these, we are starting to provide advanced exercises to enhance their skills further.

Why Hands-on Instructor-led Training?

“Covers a lot in a short time. [Gave me a] broad understanding of how it all works together.”

- a delegate on a Java EE course, 2 Feb 2011